Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

During peak periods (sales, holidays, or product launches), processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected delivery method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days
  • International Shipping: 7–21 business days (varies by destination)

Please note that delivery times are estimates and may be affected by external factors such as carrier delays or customs processing.

Shipping Locations

We currently ship to:

  • Domestic (within [United Kingdom])

If your location is not available at checkout, please contact us before placing your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the shipping cost.

Shipping Delays

While we aim to meet all delivery estimates, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs clearance

We are not responsible for delays once the package has been handed over to the shipping carrier.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and supporting details. We will work with the carrier to resolve the issue.

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about shipping, please contact us at:
[OOHKILLEMUK@GMAIL.COM.]